SOS Electronics does not have a return policy. All sales are final, but merchandise could be returned to SOS Electronics within the first thirty (30) days of purchase for exchange or for store credit. SOS Electronics's shipping charges are non-refundable. Customer has to pay to return the item back to SOS Electronics's Warehouses, there will be a 30% Restocking Fee on all returned items.

SOS Electronics will not accept a return if your unit falls under these circumstances:

• If the Customer does not want or need the product.
• Wrong product model.
• Special Order items.
• Used/Damaged or if Factory Seal is broken.

No returns can or will be accepted without prior authorization from our Returns Department. To request a Return Merchandise Authorization (RMA) Number for any of our warranty covered products please call us at (800) 587-9999. In the first thirty (30) days, returns can only be made for replacement or merchandise credit. Shipping charges are non-refundable; unless product was damaged during our shipping process. All items must be shipped freight prepaid through a shipping agent of your choice, double-boxed with the given Return Merchandise Authorization Number displayed in plain sight on the outside of the package. All of our warranty items will be returned freight prepaid. A copy of your SOS Electronics invoice MUST be included with all returns for credit and will be subject to a fee of 30%, minus shipping and handling. Merchandise must be in 'new' or 'like-new' condition to be accepted by our Returns Department. Returns will be credited at the sale price on the invoice (less if any fees apply). If no invoices or receipts are included with the returned package, SOS Electronics will issue a credit at the current selling price of the product or the price at the time of sale of the product, whichever is lower. All items must be returned complete, with every accessory, manual and given equipment that it came with. Any missing parts or damaged packaging will be deducted from the amount credited, unless proof is given otherwise that the damage happened during the shipping process. Items returned with missing accessories (i.e. remote controls, wire harnesses, etc.) are subject to a charge of $25 and up for the replacement of any missing accessories. Items returned damaged and or abused will not be accepted and will be shipped back at your cost.

SOS Electronics defines abuse of product as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back and face plates, bent, twisted, terminals and contacts, cracked, broken cases. Products submitted with any of the above conditions or any similar signs of misuse, abuse and tampering will be considered out of warranty by our Returns Department. SOS Electronics will not be held liable for loss of use, installation, removal and reinstallation charges associated with the defective or returned product. Products that have been improperly installed will no longer be carried under warranty, and no credit or exchange will be given or made. It is highly recommended that you get your equipment professionally installed to prevent such loss. All returns, exchanges and refunds are processed within thirty (30) days upon receiving the item. Please allow two (2) weeks from the time you return your item for your refund or exchange to be reflected back into your account. If you paid by credit card, please allow two (2) full billing cycles for the credit to appear on your card statement.

Return/Exchange Procedures

The steps outlined below are there to help you, should you find it necessary to return/exchange any item(s) covered by the Return/Exchange Policy above. Any product returned must be in a re-saleable condition and must include the original packaging and documentation.

1. Contact SOS Electronics to obtain an RMA number
   Contact SOS Electronics's Sales Department by email or call us at (800) 587-9999 to obtain a Return Merchandise Authorization (RMA) number before returning the product. Call during Business Hours which are from 9:00 AM and 5:00 PM (PST), Monday to Friday except on holidays. Products returned without an RMA number will be refused.
   
2. Pack the product securely
   Pack the Product(s) securely, wrapped or packaged and in an external carton. Make sure you include a copy of the Packing List with your return. Make sure you include your name address and a contact telephone number.
   
3. Label the package clearly with the RMA number and SOS Electronics's address
   Clearly mark the outside of the package or carton with SOS Electronics's address, telephone number and RMA number, as shown below. Please do not put the RMA number on the 'product' itself.
   
   
   Return Merchandise Authorization No: ___________________
   SOS Electronics
   Returns Department
   1500 S. Central Ave.
   Los Angeles, California 90021
   United States
   Telephone: (800) 587-9999
   
   
   
4. Send your package, Carriage and Insurance Paid
   The customer is responsible for all shipping charges for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance. SOS Electronics will not accept responsibility for loss or damage of goods during return, please make sure that the insurance cover option is taken with the courier service provider.
   
5. Returned Products will be Inspected
   Upon receipt, all products will be inspected and at our discretion, credit may be refused or a restocking fee may be assessed. Our Returns Department will advise you.

1. Packages without an RMA number on the outside will be refused.
2. Incomplete packages will not be accepted.
3. We cannot be held responsible for packages returned to us and lost or damaged in transit. As you are responsible for returning the item(s) to us, we strongly recommend sending the package through a reliable courier service (including insurance cover) or where appropriate by door to door courier service (including insurance cover).